Privacy Policy

Keeping your personal information safe is important to us. Learn how Direct Express® and our affiliates help protect and manage your personal information.

Cardholder Privacy Policies

Fifth Third Bank, N.A. Privacy Notice

View and download the Fifth Third Bank Privacy Notice to learn how Fifth Third uses your personal information.

Comerica Bank Privacy Notice

View and download the Comerica Bank Privacy Notice to learn how Comerica uses your personal information.

Online Privacy Statement

Learn more about our collection and use of your personal information on this Website. From time to time, Direct Express® may modify this Online Privacy Statement.

Direct Express® Privacy Statement

Effective as of October 28, 2024

Facts

What does Direct Express® do with your personal information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

Account and routing number
Social Security number and account balances
Income and credit card or other debt
Transaction history and account transactions

How?

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reason Direct Express® chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information	Does Direct Express^® share?	Can you limit this sharing?
For our everyday business purposes-such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus	Yes	No
For our marketing purposes-to offer our products and services to you	Yes	No
For joint marketing with other financial companies	Yes	No
For our affiliates' everyday business purposes-information about your transactions and experiences	Yes	No
For our affiliates' everyday business purposes-information about your creditworthiness	Yes	No
For our affiliates' everyday business purposes-information about your creditworthiness	No	N/A
For our affiliates to market to you	No	N/A
For nonaffiliates to market to you	No	N/A

Questions?

Call 1-833-347-9777 .

Who we are

Who is providing this notice?

Direct Express^®. References to "us," "we" and "our" may refer to Direct Express^®, or Money Network Financial, LLC, managing the Direct Express^® program.

What we do

What does Direct Express^® do with your personal information?

How does Direct Express^® protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal lay. These measures include computer safeguards and secured files and buildings.

We also employ appropriate measures, such as encryption, physical access security, and other appropriate technologies, to protect personal information collected online against unauthorized access, disclosure, alteration, or destruction.

How does Direct Express^® collect my personal information?

We collect your personal information, for example, when you

Give us your income information or provide employment information
Provide account information or give us your contact information
Show us your government-issued ID

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only

Sharing for affiliates' everyday business purposes—information about your creditworthiness
Affiliates from using your information to market to you
Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies. Money Network Financial, LLC manages the Direct Express^® program. Our affiliates include companies with the Fiserv, Clover, and First Data names; financial companies such as Fiserv Inc, Clover Network LLC and First Data Merchant Service LLC.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies. Nonaffiliates we share with can include companies such as mortgage companies, credit bureaus, insurance companies, direct marketing companies, and nonprofit organizations.

Joint marketing

A formal agreement between nonafiliated financial companies that together market financial products or services to you. Our joint marketing partners include other financial services companies, employers, merchants, and related entities such as credit card companies.

Other important information

California and Vermont

If your account has a California or Vermont billing address, we will not share your personal information except to the extent permitted under California or Vermont law, as applicable.