Report a Lost or
Stolen Card

Yes. Tell us right away if you think your card or PIN has been lost or stolen. If you contact us within two business days, you can lose no more than $50 if someone uses your card or PIN without your permission. If you do not tell us within two business days, and we can show that we could have stopped the unauthorized use if you had told us sooner, you could lose up to $500.Also, check your transaction history. If you see any charges or transfers you did not make, tell us right away. If you do not report the problem within 120 days after the incorrect transfer was added or taken from your card account, you may not get your money back if we can prove we could have stopped the loss. If you had a good reason for the delay-such as a long trip, a hospital stay, or a serious illness-we will extend the time limits.

To place a temporary hold on your card, log in to your account online or in the app, and activate the "Lock Card" feature. When activated, no one will be able to use your card for purchase transactions or cash withdrawals until the lock is removed. For your security, locking your card will also temporarily prevent changes to your card PIN, online account password, and username.