Protect Your Card And Personal Information
Direct Express® will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code.
If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express® customer service immediately by calling the number on the back of your card.
We, and our agents acting on our behalf, collect nonpublic personal information about you (your name, address, telephone number, social security number and date of birth) from information on your card application or enrollment form and information from your transaction history.
We do not release personal nonpublic financial information obtained in connection with this card program about current or former cardholders to anyone, except: to process and/or enforce transactions with us and with others; to facilitate your card enrollment and agency payments/adjustments; as permitted or required by law, regulation, legal process or court order; to report to local, state and federal authorities if we believe a crime may have been committed involving a card; or as otherwise requested by you.
We restrict access to nonpublic personal information about you to our agents and employees who have a need to know that information in order to process your card and transactions. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.