How do I sign up for a Direct Express® card?
To sign up for the Direct Express® card, please contact our enrollment center between the hours of 7:00 AM CST to 7:00 PM CST Monday thru Friday.
- Card Enrollment Center: 1-800-333-1795
Already have a Direct Express® card?
For all questions related to the Direct Express® card, cardholders should call:
- Customer Service: 1-888-741-1115
- Hearing impaired: 1-866-569-0447
- International: 1-765-778-6290 (Collect)
Customer service is available 24 hours a day, 7 days a week and handles calls related to:
- Reporting lost or stolen cards
- Balance inquiries
- PIN changes
- Transaction history requests
- Registering a complaint about a card issue
- Questions about card usage
- Questions about international card usage
Write to us:
You can also write to us at
Direct Express®, Payment Processing Services
P.O. Box 245998
San Antonio, TX 78224-5998