Call Us

How do I sign up for a Direct Express® card?

To sign up for the Direct Express® card, please contact our enrollment center between the hours of 7:00 AM CST to 7:00 PM CST Monday thru Friday. 

  • Card Enrollment Center: 1-800-333-1795

Already have a Direct Express® card?

For all questions related to the Direct Express® card, cardholders should call:

  • Customer Service: 1-888-741-1115
  • Hearing impaired: 1-866-569-0447
  • International: 1-765-778-6290 (Collect)

Customer service is available 24 hours a day, 7 days a week and handles calls related to:

  • Reporting lost or stolen cards
  • Balance inquiries
  • PIN changes
  • Transaction history requests
  • Registering a complaint about a card issue
  • Questions about card usage
  • Questions about international card usage

Write to us:

You can also write to us at
Direct Express®, Payment Processing Services
P.O. Box 245998
San Antonio, TX 78224-5998