Protect Your Card And Personal Information
Direct Express® will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code.
If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express® customer service immediately by calling the number on the back of your card.
Locate the Nearest ATM
Direct Express® cardholders can get cash from ATMs worldwide wherever the MasterCard® acceptance mark is displayed. Some ATM owners apply a surcharge fee to use their ATMs. This fee is in addition to any other fees applied.
Mastercard® ATM Alliance Location Search Instruction.
- Input city, State, and Zipcode in field box
- Click "View More Options"
- Select "Features - Optional"
- Click "Surcharge Free Alliance"
- Select "All Surcharge Free"
- Click on "Find" button to begin search
Tips When Using ATMs.
Tips When Using ATMs. Always read the ATM screen messages carefully. You may cancel the cash withdrawal transaction if you wish to avoid the surcharge fee.
Press the enter key if you wish to continue and pay the surcharge fee.
Other Cash Access Options.
Another option for obtaining cash is at a retailer location. Many retailers will provide cash back with your purchase at the point-of-sale terminal.
Ask your retailer if they provide this service as a convenient way to obtain cash.