Contact Us
Customer service is available 24/7
Contact information for cards that begin with
5332 48
-
Customer Service
1-888-741-1115 -
Hearing Impaired
1-866-569-0447 -
International
1-765-778-6290
You can also write to us at
Direct Express®, Payment Processing Services.
P.O. Box 245998 San Antonio, TX 78224-5998
5115 63
-
Customer Service
1-866-606-3311 -
Hearing Impaired
1-800-325-0778 -
International
1-661-6006-3311
You can also write to us at
Direct Express®, Payment Processing Services.
P.O. Box 540190 Omaha, NE 68154-0190
We handle calls related to
- Reporting lost or stolen cards
- Balance inquiries
- PIN changes
- Transaction history requests
- Registering a complaint about a card issue
- Questions about card usage
- Questions about international card usage