Select the status below for additional information and next steps
Congratulations. This status indicates that you have been approved for the Direct Express® card. Your card has been sent to you and should be received within 7-14 days. You may start using your card as soon as you activate your card and receive your deposit to your card account (generally within 1 – 2 months from when your account is "ACTIVE"). You will never miss a payment. If your next payment is not deposited to your account, then you will receive a check. Once you receive your card you can check your balance at www.USDirectExpress.com or call Customer Service at 1-888-741-1115.
We are still processing your Direct Express® application. Please allow 2-4 business days for application processing.
We have not been able to verify the information in your application and need more information from you. Please return to the Direct Express® Home Page and click on the link to sign up for the card by mail. Print, complete, and return the form to the address provided or call Customer Service at 1-888-741-1115 to complete the sign-up process. For faster service, please have a copy of your Treasury check with you when you call Customer Service.
Your card account is closed. You will no longer receive deposits on your Direct Express® card account. Please call Customer Service at 1-888-741-1115 if you have any questions.