Call Us


Haven't Applied for a Direct Express® Card Yet?

To sign up for the Direct Express® card, please contact our enrollment center between the hours of 7:00 AM CST to 7:00 PM CST Monday thru Friday.

     Card Enrollment Center: 1-800-333-1795


Already have a Direct Express® Card?

For all questions related to the Direct Express® card, cardholders should call:

     Customer Service: 1-888-741-1115

     Hearing impaired: 1-866-569-0447

     International: 1-765-778-6290 (Collect)


Customer Service is available 24 hours a day, 7 days a week and handles calls related to:

     Reporting lost or stolen cards

     Balance inquiries

     PIN changes

     Transaction history requests

     Registering a complaint about a card issue

     Questions about card usage

     Questions about international card usage


Write to Us

You can also write to us at
Direct Express®, Payment Processing Services
P.O. Box 245998
San Antonio, TX 78224-5998