Haven't Applied for a Direct Express® Card Yet?
To sign up for the Direct Express® card, please contact our enrollment center between the hours of 7:00 AM CST to 7:00 PM CST Monday thru Friday.
Card Enrollment Center: 1-800-333-1795
Already have a Direct Express® Card?
For all questions related to the Direct Express® card, cardholders should call:
Customer Service: 1-888-741-1115
Hearing impaired: 1-866-569-0447
International: 1-765-778-6290 (Collect)
Customer Service is available 24 hours a day, 7 days a week and handles calls related to:
Reporting lost or stolen cards
Transaction history requests
Registering a complaint about a card issue
Questions about card usage
Questions about international card usage
Write to Us
You can also write to us at
Direct Express®, Payment Processing Services
P.O. Box 245998
San Antonio, TX 78224-5998