Call Us

Haven't Applied for a Direct Express ® Card Yet?

To sign up for the Direct Express ® card, please contact our enrollment center between the hours of 7:00 AM CST to 11:00 PM CST.

— Card Enrollment Center: 1-877-212-9991

Already have a Direct Express ® Card?

For all questions related to the Direct Express® card, cardholders should call:

— Customer Service: 1-888-741-1115

— Hearing impaired: 1-866-569-0447

— International: 1-765-778-6290 (Collect)

Customer Service is available 24 hours a day, 7 days a week and handles calls related to:

— Reporting lost or stolen cards

— Balance inquiries

— PIN changes

— Transaction history requests

— Registering a complaint about a card issue

— Questions about card usage

— Questions about international card usage

Write to Us

You can also write to us at
Direct Express®, Payment Processing Services
P.O. Box 81309
Austin, TX 78708